Privacy Policy

Ubisco Co., Ltd. – My Thai 24 (“Company,” “we,” or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure when you use our services or visit our website.

By using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using our services.

  1. Scope and Applicability

This policy applies to all personal and non-personal data collected through our website and online services. It does not apply to offline data collection. Any terms not defined here have the same meaning as in our Terms and Conditions.

  1. Key Definitions
  • Service: The website and services operated by Ubisco Co., Ltd. under the brand My Thai 24.
  • Personal Data: Any information that identifies you as an individual (e.g., name, email, ID details).
  • Usage Data: Automatically collected data related to your use of our website, such as IP address, browser type, and pages visited.
  • Cookies: Small text files stored on your device to enhance site functionality and track activity.
  • Data Controller: Ubisco Co., Ltd., which determines how your personal data is processed.
  • Data Processor: Third-party service providers who process data on our behalf.
  1. Types of Data We Collect

Personal Data

When you use our services, we may ask for:

  • Full name
  • Email address
  • Contact number
  • Nationality
  • Location details
  • Payment details (handled securely through our payment processor)

Usage Data

We automatically collect technical details such as:

  • IP address and browser information
  • Pages you visit and time spent on our site
  • Device identifiers

Location Data

If you allow it, we may collect location information to improve service relevance. You can disable this anytime in your device settings.

Cookies and Tracking

We use cookies to enhance your experience and analyze performance. You can disable cookies through your browser, but some features may not work properly.

  1. How We Use Your Data

We use collected data to:

  • Deliver and maintain our services
  • Communicate with you about updates and changes
  • Process your transactions and respond to inquiries
  • Improve website performance and customer experience
  • Send marketing offers (only if you’ve given consent)
  • Ensure compliance with legal obligations
  1. Legal Basis for Processing

We process personal data under the following legal grounds:

  • Contractual necessity: To fulfill service agreements
  • Legal compliance: To meet legal requirements under Thai law
  • Consent: For marketing or any use beyond the main service purpose
  1. Sharing and Disclosure

We may share your data with:

  • Government authorities (e.g., immigration, embassies)
  • Service providers (e.g., translators, couriers, IT support)
  • Payment processors for secure transactions

We do not sell your personal data. Any third party we work with is obligated to handle your data securely and for agreed purposes only.

  1. Data Transfers and Storage

Your data may be stored or processed outside Thailand when required (e.g., for visa or legal processes). We ensure adequate security controls are in place during such transfers.

  1. Data Retention

We keep your data only as long as necessary to provide our services and comply with legal obligations. After that, it will be securely deleted or anonymized.

  1. Your Privacy Rights

Under the Thai PDPA, you have the right to:

  • Access and obtain a copy of your data
  • Request correction or update
  • Withdraw consent for certain uses
  • Request deletion of your data
  • Object to marketing communications

To exercise these rights, please contact us using the details below.

  1. Security Measures

We apply appropriate technical and organizational measures to protect your personal data. However, no system is 100% secure, so we cannot guarantee absolute security.

  1. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors. If you believe a child has provided personal data to us, please contact us for removal.

  1. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. The updated version will be posted on our website with the revised date.